Overview

This application provides for dialogue and focus on issues that arise with equipment and technology. Users may report issues and request support and understand the status of their requests via the Support App. Those who receive and process these requests may evaluate the issue and resolve it or pass it to a more qualified/available resource for resolution.

This application provides for dialogue and focus on issues that arise with equipment and technology. Users may report issues and request support and understand the status of their requests via the Support App. Those who receive and process these requests may evaluate the issue and resolve it or pass it to a more qualified/available resource for resolution.

A paid platform license and paid Support App License is required per user.

Some examples of the benefits and process flows that this app enables include:

• Users may submit issues and review the status of their issues.
• Support personnel may assign or re-assign issues for handling and resolution.
• Reports for issue backlog by priority, support person and category.